Additional fees:
All bookings are subject to a non-refundable booking fee of R495.00
Once off departure cleaning fee: R1,000 per stay
Refundable Damage Deposit: R5,000 (if you damage the home, you may be charged up to R15,000)
Indemnity:
Home Meets Hotel, as well as the owner, do not accept liability for any loss and/or damage to any personal items and/or person for any reason whatsoever. Sufficient travel & medical insurance is therefore strongly advised.
Important Information:
South Africa is currently experiencing an electricity shortage, so there might be periods when you will be without electricity. We call it load shedding and there is an app that you can download to check the schedule in your area so that you can plan around it.
We provide guests with a starter pack to get them going on the first day of their arrival consisting of tea/coffee/sugar/milk/water/an alcoholic or non alcoholic beverage (please advise your choice), basic cleaning detergents and bathroom amenities.
Please take note that we do not replenish these items for the duration of your stay.
We provide guests with a fitted sheet and duvet, which will be on the bed as well as a bath towel and hand towel for each guest.
We can arrange housekeeping at an additional cost. Please make sure to arrange this with your host prior to your arrival. For bookings longer than 7 nights, there is a complimentary mid stay cleaning service which includes a change of linen.
We can arrange an airport shuttle at an additional cost.
We do no have international plugs/converters, therefore please remember to bring your own.
We do not get informed when neighbouring units are getting renovated, therefore if it happens during working hours, we are unable to prevent it.
We can only recommend and not dictate the furnishing, window coverings (whether too light or too dark), kitchen utensils, cooking ware, cutlery etc of the unit, as this remains the personal choice of the owner.
Please report anything which is not to your satisfaction on the day of your arrival, so that we can address it to the best of our ability as it is our top priority to make your stay with us as pleasant and memorable as possible.